Freight and Delivery Information
All products are picked, packed and shipped from Lower Hutt, New Zealand.
All products are sent within New Zealand by Courier with Track and Trace.
Delivery on orders processed by 10.00am, is usually 1-2 working days, please add an extra 1-2 days for rural deliveries. Please note our dispatch days are Tuesday, Wednesday, Thursday and Friday.
Delivery timeframes provided are estimates only, and while most parcels arrive within the expected timeframe, occasionally delays may occur due to circumstances outside of our control, including courier delays, weather events, or product availability. If a delay occurs, we will work with you to resolve the issue as quickly as possible and keep you updated throughout the process.
Please note that delays may also occur if an item is temporarily unavailable. If this happens, we will contact you as soon as possible with an update.
Currently, we offer delivery within New Zealand only. If you would like to arrange an international order, please contact us directly and we will be happy to discuss options.
Refund and Exchange Policy
We want you to be happy with your purchase from Dance Stop. If you have selected the wrong size, changed your mind, or purchased an item that is not quite right, you may request an exchange or refund within 7 days of purchase.
To be eligible for a return or exchange:
- Items must be returned unworn, unused and in their original condition, with all labels, tags and packaging intact.
- We are unable to accept returns or exchanges for items that have been worn, marked, damaged, altered, or removed from their original packaging.
- Dance Stop reserves the right to refuse a return or exchange if an item is not returned in a saleable condition.
For approved change-of-mind returns:
- Customers are responsible for any return shipping costs.
- Original shipping costs are non-refundable.
- Any additional freight charges for replacement items will be the responsibility of the customer.
Due to hygiene, safety and fitting requirements, the following items cannot be returned or exchanged unless they are faulty or an incorrect item was supplied:
- Pointe shoes and demi-pointe shoes (once worn or altered)
- Hosiery and tights
- Underwear and intimate apparel
- Sale and clearance items
We understand that dance shoes and garments can require careful fitting. If you are unsure about sizing, please contact our team before purchasing — we are always happy to provide advice and help you find the right fit.
Please send returns to:
Dance Stop
31F Railway Avenue
Alice Town
Lower Hutt 5010
Faults and Damaged Items
We take great care to ensure all products leave our store in excellent condition. If you believe your item is faulty, damaged, or you have received an incorrect item, please contact Dance Stop as soon as possible.
We will assess the issue and work with you to provide an appropriate solution in accordance with our obligations under the New Zealand Consumer Guarantees Act.
Please include your order details and, where possible, photos of the issue to help us resolve your query as quickly as possible.
Privacy Policy
At Dance Stop, we respect your privacy and are committed to protecting your personal information.
Any personal information you provide to us is collected to help us process your orders, provide you with excellent customer service, deliver your purchases, and keep you updated about our products, services and promotions (where you have chosen to receive these communications).
We only use your information for the purposes it was collected and do not sell or share your personal information with third parties for marketing purposes. Your information may be securely shared with trusted service providers where required to complete your order, such as courier companies and payment providers.
You have the right to access and request changes to the personal information we hold about you. If you would like to update your details or have any questions about how we handle your information, please contact Dance Stop.
For more information about secure payments used on our website, please refer to our payment provider Stripe
For any other queries, please contact us Here or by phone (04) 939 2252.